In today’s fast-paced logistics industry, smooth facility operations are critical to delivering exceptional customer experiences. Federal Express Corporation (FedEx) is currently hiring an Operations Support Agent – Facility Operations in Dubai, United Arab Emirates, offering a full-time opportunity to be part of a world-class global network. This role is ideal for professionals who enjoy operational coordination, accuracy-driven tasks, and working in a structured, high-impact environment.
About the Role
The Operations Support Agent plays a key role in supporting FedEx facility and network operations. The position focuses on operational administration, dispatch support, customer service coordination, reporting, and service assurance. You will work with defined processes and procedures, ensuring tasks are completed accurately, on time, and in compliance with internal and external standards.
This is an on-site role with a 48-hour scheduled work week, designed for professionals who thrive in operational and support-driven environments.
Key Job Details
| Item | Information |
|---|---|
| Job Title | Operations Support Agent – Facility Operations |
| Company | Federal Express Corporation (FedEx AMEA) |
| Employment Type | Full Time |
| Worker Sub-Type | Regular |
| Grade | 5 |
| Weekly Hours | 48 |
| Location | Dubai, United Arab Emirates |
| Remote Work | No |
| Posting End Date | 03 February 2026 |
Core Responsibilities
As an Operations Support Agent, your responsibilities will include:
- Supporting air and road network operations
- Dispatch and operational coordination
- Admin and facility operations support
- Customer service and service assurance activities
- Manifesting and sort support
- Dangerous goods and cross-border linehaul coordination
- Reporting, trace management, and operational documentation
- Identifying operational anomalies and resolving standard issues
- Escalating complex issues to senior team members when required
Required Skills & Competencies
FedEx is looking for candidates with strong operational and interpersonal abilities, including:
- Accuracy and high attention to detail
- Microsoft Office and PC proficiency
- Strong planning and organizing skills
- Effective interpersonal and communication skills
- Problem-solving and decision-making abilities
Why Join FedEx?
FedEx is consistently recognized as one of the World’s Most Admired Companies by Fortune magazine. The company operates in over 220 countries and territories, driven by its unique People-Service-Profit (P-S-P) philosophy.
What FedEx Offers:
- Equal opportunity and inclusive work environment
- Strong focus on employee growth and development
- Culture of respect, innovation, and teamwork
- Opportunity to work within a globally respected logistics brand
How to Apply
Interested candidates should apply directly through the official FedEx careers portal using the link below:
Apply before 03 February 2026 to be considered for this opportunity.
This role is a strong fit for professionals seeking stability, global exposure, and long-term career growth within the logistics and facility operations sector.
