Qatar Airways is seeking a skilled and customer-focused Ticketing Officer to join its Reservation & Ticketing team within Doha Sales. This role is ideal for experienced airline or travel professionals who excel in leadership, customer service, and revenue-driven ticketing operations. Working with one of the world’s leading airlines, you will play a key role in delivering exceptional service while supporting business growth and team performance.
About Qatar Airways Group
Qatar Airways Group began its journey with just four aircraft and has grown into a global aviation leader operating across 12 business divisions. Known for innovation, service excellence, and rapid growth, the group offers professionals an international environment where ambition, creativity, and performance are valued. Every role contributes to a larger story of achievement and continuous progress.
Job Overview
The Ticketing Officer will supervise and guide the ticketing team, act as a link between staff and management, and ensure customer satisfaction while meeting and exceeding revenue targets.
| Job Title | Department | Location | Closing Date |
|---|---|---|---|
| Ticketing Officer | Customer Service – Reservations & Ticketing | Doha, Qatar | 10 February 2026 |
Key Responsibilities
As a Ticketing Officer, you will manage both operational and people-related responsibilities.
Core duties include:
- Lead, motivate, and supervise the Ticketing team
- Handle customer requests, fare quotes, and minimize complaints
- Support travel agents with seat confirmations and VIP bookings
- Resolve complex reservations and ticketing issues
- Guide staff on industry updates and Qatar Airways products
- Investigate complaints and recommend corrective actions
- Manage mishandled passengers, denied boarding cases, and absent records
- Monitor booking patterns and sales performance
- Conduct quarterly staff performance evaluations
- Provide on-the-job training and coaching for new joiners
- Perform additional departmental duties as assigned by management
Required Qualifications & Experience
To be successful in this role, candidates should meet the following criteria:
- Education & Experience
- High School Diploma with minimum 4 years of relevant experience OR
- Bachelor’s Degree with minimum 3 years of relevant experience
- Professional Certifications
- Recognized IATA certificate or Airline Advanced Passenger Tariff & Pricing Course
- Technical & Industry Knowledge
- Experience with Qatar Airways in-house reservation and ticketing systems (e.g., Amadeus)
- Knowledge of special fares, promotions, and offers
- Good understanding of world geography
- Proven ability to manage sales with a revenue-focused approach
- Skills
- Strong communication and leadership skills
- Problem-solving and customer-handling ability
- Ability to follow management policies and achieve sales targets
Why Join Qatar Airways?
- Work with a world-class, award-winning airline
- Be part of a diverse international workforce
- Career growth and continuous learning opportunities
- Exposure to advanced airline systems and global operations
- A challenging, rewarding, and fast-paced work environment
How to Apply
If you are ready to take the next step in your airline career, apply online through the official Qatar Airways careers portal:
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