If you are seeking a stable and respected career in the UAE banking sector, this Teller opportunity with Commercial Bank of Dubai (CBD) offers a strong platform for professional growth. With more than five decades of presence in the UAE, CBD continues to play a vital role in supporting individuals, corporates, and the wider economy. This role is ideal for experienced banking professionals who value accuracy, customer service, and operational excellence.
About the Bank
Operating in the UAE for over 50 years, Commercial Bank of Dubai has evolved into a modern and progressive financial institution. The bank has received multiple awards for its digital initiatives, banking services, and customer-focused solutions. CBD was also recognized as the number one bank in the UAE on Forbes’ list of The World’s Best Banks 2022, reflecting its strong market reputation and service quality.
Job Purpose
The Teller role is responsible for delivering general branch banking services in line with the bank’s policies and procedures. This includes handling cash transactions, customer requests, and internal transfers while ensuring accuracy, security, and efficiency. The position also supports branch operations and contributes to customer satisfaction and business targets.
Key Responsibilities
The Teller will manage daily banking transactions and support smooth branch operations, including:
- Receiving cash deposits and processing withdrawals accurately
- Crediting and debiting customer accounts as per banking procedures
- Issuing Demand Drafts (DDs) and Manager’s Cheques
- Handling currency exchange by following approved rates and identification procedures
- Processing internal transfers within authorized limits
- Obtaining approvals for transactions beyond assigned authority
- Supporting overall branch operations as directed
- Assisting with cross-selling or referrals for bank products and services
- Maintaining customer queue time of less than three minutes
- Processing all internal transfer requests at teller level
- Acting as Head Teller when required
- Verifying daily transactions and signing journals
- Transferring end-of-day cash to the Head Teller and reporting any shortages or excess immediately
Service Quality & Compliance
Tellers are expected to strictly follow operational procedures to minimize risks, errors, and delays. Delivering fast, accurate, and courteous service to every customer is a core part of this role. The position directly contributes to the bank’s service quality standards and customer satisfaction goals.
Learning & Development
CBD encourages continuous learning and professional development. Tellers are expected to stay updated on banking procedures, participate in training programs, complete e-learning modules, and work on self-development plans aligned with the bank’s competency framework.
Qualifications & Experience
- Graduate degree, preferably in commerce, business, or finance
- Diploma in business or finance-related subjects may be considered
- 2–3 years of experience in branch banking or teller operations preferred
Job Summary
| Job Title | Location | Employment Type | Experience Level |
|---|---|---|---|
| Teller | Dubai, UAE | Permanent | Experienced |
How to Apply
Candidates who meet the requirements can apply online through the official recruitment portal. Ensure your CV highlights relevant branch banking experience and customer service skills.
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Conclusion
The Teller position at Commercial Bank of Dubai is an excellent opportunity for banking professionals seeking long-term stability and career development in the UAE. With a strong focus on service quality, compliance, and people development, this role allows you to contribute meaningfully to branch operations while growing within one of the country’s most respected banks.
