Aviation customer service roles remain among the most desirable career paths in the UAE, and Etihad Airways has announced an exciting opening for the position of Staff Travel Agent in Abu Dhabi. This opportunity is ideal for candidates with experience in reservations, ticketing, and customer handling within airlines or travel agencies. As the national airline of the UAE, Etihad offers a professional working environment, international exposure, and strong long-term career development.
The role focuses on assisting customers with travel services, handling enquiries, and resolving complaints while ensuring high service standards. Employees working in travel operations become a key part of the passenger journey, helping travelers plan and manage their trips smoothly.
Job Overview
| Details | Information |
|---|---|
| Position | Staff Travel Agent |
| Company | Etihad Airways |
| Location | Abu Dhabi, United Arab Emirates |
| Job Type | Full Time |
| Industry | Aviation / Travel & Tourism |
Role Summary
The Staff Travel Agent supports internal and external customers by responding to enquiries, processing travel requests, and providing accurate information about services. The role also includes handling complaints and escalating complex cases to the appropriate departments.
The main objective is to ensure customer satisfaction while identifying opportunities to improve service and support revenue generation.
Key Responsibilities
Customer Service
- Respond to daily enquiries and travel-related requests
- Provide information on airline and travel services
- Address customer complaints effectively and professionally
- Maintain high customer satisfaction standards
Operations & Coordination
- Coordinate with relevant teams for specialized requests
- Escalate complex enquiries to appropriate departments
- Track and report recurring customer issues
- Support supervisors in improving operational processes
Compliance & Service Quality
- Follow company policies and procedures
- Provide accurate and timely support to customers
- Maintain proper records of customer interactions
- Identify opportunities for service improvements
Required Qualifications
Candidates should meet the following requirements:
- Minimum Diploma qualification (2 years or more)
- At least 3 years of relevant work experience
- Experience in airline reservations and ticketing
- Background in travel agency or aviation customer service
Essential Skills
- Strong communication and interpersonal skills
- Problem-solving and complaint-handling ability
- Knowledge of reservations and ticketing systems
- Customer-focused attitude
- Ability to work in a fast-paced environment
About Etihad Airways
Founded in 2003, Etihad Airways is the national airline of the UAE and one of the world’s leading carriers. Operating from Abu Dhabi, the airline connects passengers to destinations across the Middle East, Europe, Asia, Africa, Australia, and North America. Through its ambitious growth strategy, the airline aims to expand its fleet and customer base significantly in the coming years.
Benefits & Career Opportunities
Working with Etihad Airways offers valuable aviation industry experience and career growth.
- International airline working environment
- Training and professional development
- Exposure to global travel operations
- Long-term career progression in aviation
- Opportunity to move into senior travel or customer service roles
How to Apply
Interested candidates can apply through the official Etihad Airways careers portal.
Prepare a professional CV highlighting reservations, ticketing, and customer service experience. Early applications are recommended because airline vacancies usually receive a high number of applicants.
