Edara is currently hiring a Back Office Agent for its operations in Dubai International Academic City. This full-time opportunity is ideal for professionals with back-office, retail, or call center experience who are detail-oriented and skilled in customer request processing, CRM updates, and cross-functional coordination. If you are looking to grow your career in a structured, process-driven environment, this role offers stability, responsibility, and long-term potential.
About the Role
The Back Office Agent plays a critical role in ensuring accurate and timely processing of customer requests related to account activation and modification. The position requires close coordination with internal teams, strict adherence to policies, and a strong focus on data accuracy and customer experience. This role supports operational efficiency while maintaining high service standards across all back-office activities.
Key Responsibilities
As a Back Office Agent, your primary responsibilities will include:
- Assigning and managing activities through designated operational tools
- Processing account activations and modifications after verifying required documents such as application forms, valid IDs, residence visas, tenancy contracts, and NOCs
- Cross-verifying customer and authorized person details with system records and official documents
- Ensuring accurate activity descriptions and complete document attachments before execution
- Executing requests based on assigned activities and confirming details through customer verification calls
- Communicating request completion to relevant teams with full details (account number, work order, site schedule)
- Updating trackers and CRM systems with accurate and complete information
- Coordinating with ITCRM, GIS, and CSM teams for technical or system-related issues
- Raising trouble tickets (TTs) for server, network, or system issues and following up within SLA timelines
- Supporting urgent installations and escalations when required
- Ensuring full compliance with contact center, financial, and operational policies
- Staying updated with revised processes, policies, and work instructions
Qualifications & Experience
Education
- Diploma or Bachelor’s Degree in Management Information Systems or an equivalent qualification
Experience
- Minimum 2 years of experience in Back Office Operations or Retail Operations
- Experience in a call center or retail environment is an added advantage
Skills & Competencies
- Strong self-motivation with a results-driven mindset
- Excellent verbal and written communication skills
- High attention to detail and analytical thinking
- Ability to manage end-to-end customer requests accurately
- Professional interaction skills across all organizational levels
- High computer literacy in MS Word, Excel, Access, PowerPoint, and Outlook
- Knowledge of systems such as Siebel, BSCS, POS, and Oracle is highly desirable
Job Overview
| Job Title | Location | Job Type | Experience |
|---|---|---|---|
| Back Office Agent | Dubai International Academic City, UAE | Full-Time | Minimum 2 Years |
Why Join Edara?
- Structured and professional work environment
- Exposure to enterprise-level CRM and business systems
- Opportunity to work with cross-functional technical and customer teams
- Focus on accuracy, quality, and operational excellence
- Career growth within a growing business unit
How to Apply
Interested candidates can apply directly through the official application link below:
Job ID: 12426
Location: Dubai International Academic City
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