Are you looking for a dynamic career in customer service and sales within a global logistics company? DHL Express is currently hiring a Sales Advisor (Service Point Advisor) in Dubai. This opportunity is ideal for candidates who enjoy interacting with customers, handling shipments, and working in a fast-paced service environment.
About DHL Express
DHL Express is one of the world’s leading logistics and courier service providers, operating in over 220 countries and territories. Known for its speed, reliability, and customer-focused services, DHL plays a major role in global trade and delivery solutions. Working at DHL offers exposure to international operations, advanced logistics systems, and a professional work environment focused on excellence and teamwork.
Job Overview
| Job Specification | Details |
|---|---|
| Company Name | DHL Worldwide Express (Dubai) LLC |
| Position | Sales Advisor (Service Point Advisor) |
| Location | Dubai, UAE |
| Job Type | Full-Time |
| Contract | Permanent |
| Experience | Relevant Experience Preferred |
Role Summary
The Sales Advisor will act as the first point of contact for customers, handling inquiries, processing shipments, and promoting DHL services. The role requires strong communication skills, attention to detail, and the ability to deliver excellent customer service consistently.
Key Responsibilities
The selected candidate will perform the following duties:
- Provide professional and friendly customer service at service points
- Handle customer inquiries over the counter and via phone
- Process shipment collections and deliveries accurately
- Maintain accurate documentation and airway bills
- Promote DHL products and value-added services
- Follow up on customer queries and resolve issues efficiently
- Maintain knowledge of DHL services, pricing, and delivery timelines
- Support teamwork and operational performance goals
- Handle customer complaints and ensure satisfactory resolution
- Maintain cash handling records and daily reconciliation
Skills and Requirements
Candidates applying for this role should meet the following criteria:
- Excellent verbal communication and interpersonal skills
- Strong organizational and multitasking abilities
- Ability to work under pressure in a fast-paced environment
- Problem-solving skills and ability to use initiative
- Good knowledge of Microsoft Office (Word, Excel, PowerPoint)
- Customer-focused mindset with a professional attitude
- Basic understanding of logistics or service industry is an advantage
- English proficiency required; Arabic is a plus
- Driving license is preferred
Key Highlights
Working with DHL offers several benefits:
- Opportunity to work with a global logistics leader
- Professional and structured work environment
- Career growth opportunities in logistics and customer service
- Exposure to international operations and standards
- Supportive team culture
How to Apply
Interested candidates can apply through the official DHL careers portal:
Application Tips:
- Highlight your customer service and sales experience
- Emphasize communication and problem-solving skills
- Mention any logistics or courier industry experience
- Ensure your CV is updated and professional
Conclusion
The Sales Advisor role at DHL in Dubai is an excellent opportunity for individuals seeking a career in customer service and logistics. With responsibilities that combine customer interaction, sales, and operational support, this position offers both stability and growth. If you are motivated, customer-focused, and ready to work in a fast-paced environment, apply now and take the next step in your career.
