Dubai continues to be one of the world’s most attractive destinations for hospitality careers, and a new opportunity has opened at Atlantis The Palm, one of the most iconic luxury resorts in the United Arab Emirates. Atlantis Resorts is currently recruiting an Agent – Airport Services in Dubai. This role is ideal for candidates who enjoy guest interaction, multicultural environments, and delivering memorable customer experiences in a fast-paced setting.
Working at Atlantis means becoming part of a globally recognized luxury hospitality brand operated by Kerzner International. With thousands of employees representing over 100 nationalities, the resort offers a vibrant workplace where professionalism, teamwork, and guest satisfaction are top priorities.
Job Overview
| Job Title | Agent – Airport Services |
|---|---|
| Company | Atlantis Resorts Dubai |
| Location | Dubai, United Arab Emirates |
| Job Type | Full-Time |
| Industry | Luxury Hospitality / Guest Services |
| Work Mode | On-site |
| Experience | Minimum 2 Years (Customer Service or Similar Role) |
About the Role
The Airport Services Agent is the first point of contact for arriving and departing guests. You will welcome visitors, coordinate their transportation and assistance, and ensure a smooth and personalized arrival experience.
This position requires energy, patience, and a strong service mindset, especially when handling large volumes of international guests. You will also communicate with internal departments to make sure guest requests are handled efficiently.
Key Responsibilities
- Welcome guests at airport arrival areas with a professional and friendly attitude
- Assist guests with transfers, transportation, and directions
- Maintain clear communication with hotel departments
- Provide accurate information regarding hotel services and facilities
- Ensure smooth guest flow and organized coordination
- Support team members and follow operating procedures
- Deliver a memorable and personalized guest experience
Candidate Requirements
To succeed in this role, applicants should meet the following criteria:
- Minimum 2 years of customer service or hospitality experience
- Strong communication and interpersonal skills
- Ability to work with multiple nationalities
- Positive personality and professional attitude
- Capability to handle busy environments and high guest volume
- Fluency in English (additional languages are a major advantage)
Benefits and Perks
Atlantis Resorts offers an excellent benefits package, making it one of the most desirable hospitality employers in Dubai.
Employee Benefits Include:
- Competitive tax-free salary (AED)
- Comprehensive medical insurance (including dental)
- Annual air ticket to home country
- Life insurance coverage
- Staff dining and food privileges
- Discounted stays at Kerzner properties worldwide
- Incentive programs
- Wellness and social activities
- Career development and training programs
- Internal promotions and global career mobility
Work Environment & Career Growth
Atlantis Dubai emphasizes employee development and long-term career progression. Staff members receive world-class hospitality training and opportunities to grow within the company’s global portfolio. This role is particularly suitable for candidates who wish to build a long-term career in hotels, tourism, or guest relations.
You will work in a dynamic environment where teamwork, communication, and guest satisfaction are essential to daily operations.
How to Apply
Interested candidates can apply online through the official recruitment portal.
Application Steps:
- Update your CV with hospitality or customer service experience.
- Highlight communication skills and language abilities.
- Submit the application via the official career page.
Shortlisted candidates will be contacted directly by the recruitment team.
This opportunity is ideal for individuals passionate about hospitality and guest interaction. If you want to work in a world-class luxury resort and build a strong international career, the Atlantis Airport Services Agent position is a valuable step forward.
