Dubai continues to be a global hub for aviation careers, and Emirates Group is once again offering an exciting opportunity for experienced customer service professionals. The role of Senior Customer Service Agent is based in Dubai, United Arab Emirates, and is ideal for candidates with a background in transport, logistics, or customer-facing operations who want to grow within one of the world’s leading airlines.
About Emirates Group
Emirates is a global leader in the aviation industry, connecting people and destinations through its hub in Dubai. Known for exceptional customer service, innovation, and operational excellence, the airline operates a vast international network and sets industry benchmarks in passenger experience, sustainability, and digital transformation.
Working at Emirates means being part of a diverse, international workforce representing over 170 nationalities, all united by a commitment to helping customers “Fly Better.”
Job Overview: Senior Customer Service Agent
The Senior Customer Service Agent plays a critical role within the Transport Control Centre (TCC). The position focuses on providing efficient administrative support, managing transportation operations, and delivering high-quality customer service to internal and external stakeholders.
Key Job Details
| Job Title | Location | Department | Closing Date |
|---|---|---|---|
| Senior Customer Service Agent | Dubai, UAE | Transport Control Centre | 23 Feb 2026 |
Key Responsibilities
In this role, you will be responsible for coordinating transport operations, maintaining systems, and ensuring smooth daily performance. Key duties include:
- Maintaining and updating systems such as MARS and the TCC Operational System
- Administering booking requests with complete and accurate data
- Coordinating with service providers on schedules, pick-up, and drop-off times
- Ensuring cost-effective and efficient use of transport resources
- Handling high volumes of calls, emails, and system events
- Acting as the first point of contact in chauffeur drive lounges (T3 and EGHQ)
- Receiving, maintaining, and allocating customer complaints and feedback
- Conducting spot checks on vehicle condition, cleanliness, and driver grooming
Required Qualifications and Skills
To be considered for this position, candidates must meet the following criteria:
- Minimum 1 year of experience in a UAE-based logistics, transport, or car rental company
- Strong customer service experience
- Computer literacy with Microsoft Office applications
- Ability to communicate in additional foreign languages (advantageous)
- A valid UAE driving licence is preferred
Salary and Benefits
Emirates Group offers an attractive and competitive benefits package, including:
- Competitive tax-free salary
- Travel benefits with discounted flights
- Hotel stay discounts worldwide
- A dynamic, multicultural work environment
- Opportunities for career growth within the Emirates Group
How to Apply
Interested candidates should apply directly through the official Emirates Group Careers website.
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Take the next step in your aviation career with Emirates Group and be part of a world-class customer service team in Dubai.
