Abu Dhabi Airport Company is currently hiring an Officer – Freezone Services for its head office in Abu Dhabi. This role is ideal for professionals with experience in visa processing, client services, and government coordination who are looking to grow their career in a structured, compliance-driven environment. If you are customer-focused, detail-oriented, and familiar with Freezone operations, this opportunity offers long-term professional development within a prestigious organization.
About the Organization
Abu Dhabi Airport Company (ADAC) is responsible for managing and developing Abu Dhabi’s airport infrastructure and associated business ecosystems. Through its Freezone services, ADAC supports local and international businesses by providing efficient visa, licensing, and client support services. The organization is known for its strong governance, digital transformation initiatives, and commitment to service excellence.
Role Overview: Officer – Freezone Services
The Officer – Freezone Services supports the delivery of end-to-end Freezone client services. The role focuses on visa processing, coordination with government authorities, CRM management, and ensuring all transactions comply with established policies and service standards. This position plays a key role in maintaining smooth Freezone operations and enhancing overall client satisfaction.
Key Responsibilities
- Process visa applications including new visas, renewals, cancellations, and stamping
- Coordinate with PRO teams and immigration authorities for timely visa processing
- Support residence permits, entry permits, and exit permits processing
- Assist tenants and employees with E-channel activation and renewal via ADAC gateway
- Support issuance and renewal of establishment cards
- Process NOCs, employment certificates, and service letters
- Respond to client inquiries and escalate complex cases when required
- Maintain accurate records, CRM data, and transaction documentation
- Support audits by providing required documentation
- Prepare basic reports as requested by the line manager
- Identify service delays and report process issues
- Follow safety guidelines and maintain a safe, organized workspace
Qualifications & Skills Required
Education
- Bachelor’s degree in Business Administration or an equivalent qualification
Experience
- 1–2 years of experience in a similar role
Key Skills
- Strong customer focus
- Good verbal and written communication skills
- Problem-solving ability
- Digital and system-handling skills
- Safety and compliance awareness
Job Summary
| Job Title | Location | Experience | Job Type |
|---|---|---|---|
| Officer – Freezone Services | Abu Dhabi, UAE | 1–2 Years | Full-Time |
Why Join Abu Dhabi Airport Company?
- Work within a well-established government-related organization
- Exposure to Freezone operations and government liaison activities
- Professional, policy-driven work environment
- Opportunities for learning and career development
- Contribution to Abu Dhabi’s growing business ecosystem
How to Apply
Interested candidates can apply online through the official application link below:
Job ID: 1321
Posting Date: 26 January 2026
Application Deadline: 17 February 2026
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If you are seeking a stable and growth-oriented career in Freezone services and client operations, apply now and become part of Abu Dhabi Airport Company’s professional team.
