Document Verification Officer Jobs in Abu Dhabi Airport

 Etihad Airport Services Ground—now rebranded as Velora LLC—is inviting skilled professionals to apply for the role of Document Verification Officer in Abu Dhabi. This position is critical to safeguarding airline operations, ensuring regulatory compliance, and delivering a safe, seamless travel experience for guests. Based at Zayed International Airport, the role supports flights categorized under Memorandum of Understanding (MOU) and high-risk routes, where meticulous document scrutiny and regulatory alignment are essential.

Role Overview

As a Document Verification Officer, you will be responsible for assessing and validating passenger travel documents to ensure full compliance with immigration and aviation regulations. Your work directly protects the organization from penalties and infringements imposed by immigration authorities, while also minimizing inconvenience to guests. The role demands precision, sound judgment, and the ability to operate confidently during both regular and irregular operations—always with safety, security, and guest convenience at the forefront.

Key Responsibilities

The role encompasses a wide range of operational and analytical responsibilities, including:

• Document Assessment & Compliance: Verify passports, visas, and travel documents for guests on MOU and high-risk flights, identifying fraudulent or non-compliant documentation.
• Fraud Detection & Trend Analysis: Recognize emerging patterns in document fraud and report findings to support preventive measures.
• Operational Support: Collaborate with airport operations teams and local authorities to manage cases involving inadmissible guests, ensuring sensitivity and regulatory adherence.
• Reporting & Appeals: Prepare factual, well-documented reports to support immigration appeals and help revoke penalties issued to the airline where justified.
• Incident Briefings: Inform operations teams about breaches, incidents, and lessons learned related to document verification.
• Offloading Reports: Compile and submit accurate offloading reports for guests denied boarding, in line with local authority requirements.

Education & Experience

To be considered for this role, candidates should meet the following criteria:

• Education: Secondary level education with additional qualifications in Document Verification or Aviation Security.
• Experience:
  • 2–3 years in document verification and immigration compliance.
  • 1–2 years in airport operations at a major international airport.
• Skills: Strong attention to detail, analytical thinking, effective communication, and the ability to remain composed under pressure.

About Etihad Airport Services Ground

Etihad Airport Services Ground is the sole ground handling provider at Zayed International Airport. The organization manages comprehensive ground operations—from passenger check-in and boarding to baggage handling and aircraft services—guided by three core principles: uncompromising safety and security, operational excellence, and a world-class customer experience for all visiting and transiting guests.

Why Join Velora LLC?

This role offers the opportunity to work in a high-impact environment where your expertise directly influences compliance, security, and customer trust. You’ll collaborate with diverse stakeholders, develop specialized skills in immigration compliance, and contribute to one of the region’s most advanced aviation hubs.

How to Apply

Interested candidates are encouraged to apply online via the official careers portal. Prepare an updated resume highlighting relevant experience in document verification, immigration compliance, and airport operations.

Apply here: 

Conclusion
If you are detail-oriented, security-focused, and passionate about aviation operations, the Document Verification Officer role offers a rewarding pathway to grow your career while protecting the integrity of international travel. Join Velora LLC and play a vital role in upholding regulatory compliance and delivering exceptional guest experiences in Abu Dhabi’s premier airport environment.