Dubai Airports, the operator of Dubai International (DXB) and Dubai World Central (DWC), is opening new career opportunities for 2025. Among the exciting positions currently available is Duty Officer – Terminal Service Delivery, a role dedicated to ensuring smooth airport operations and delivering an exceptional passenger experience.
About the Role
The Duty Officer – Terminal Service Delivery plays a vital part in maintaining Dubai Airports’ reputation as one of the busiest and most efficient airports in the world. This role is centered on safety, customer service, and operational excellence. From the moment passengers step into the airport until they board their flight, the Duty Officer ensures that their journey is seamless and stress-free.
The role requires overseeing various terminal services such as security, check-in, and immigration facilities. The Duty Officer also works closely with different teams to manage passenger flow and address any operational challenges that may arise.
Key Responsibilities
As a Duty Officer, you will:
- Take responsibility for the airport’s overall safety system, ensuring compliance with regulations.
- Monitor and manage the movement of passengers through the airport, helping to minimize delays and congestion.
- Escalate issues related to unacceptable passenger experiences and work to resolve them quickly.
- Support terminal operations to deliver efficiency while prioritizing safety and customer satisfaction.
Candidate Requirements
Dubai Airports is looking for candidates with strong customer service and operational skills who are passionate about the aviation industry. To qualify for the position, applicants should bring:
- A Diploma level / General Education Degree.
- 3–4 years of experience in a customer service environment, ideally within aviation.
- Strong written and verbal communication skills.
- Knowledge of airport operations and excellent observational skills.
These qualifications ensure that the Duty Officer is equipped to manage high-pressure situations while delivering a professional and courteous service to millions of passengers.
Life at Dubai Airports
Working at Dubai Airports means being part of an ambitious, forward-thinking organization. Life here is fast-moving and dynamic, with opportunities to innovate and contribute to world-class operations. Employees are encouraged to push themselves, think creatively, and work smarter every day.
At Dubai Airports, you will be part of a team that connects the world, supporting both DXB, the world’s busiest airport for international passengers, and DWC, an airport designed to meet the needs of the future. With cutting-edge infrastructure and a culture of excellence, employees are positioned to grow their careers while playing a role in shaping the future of aviation in Dubai.
About Dubai Airports
Dubai Airports manages the operation and development of Dubai International Airport (DXB) and Dubai World Central (DWC). DXB has been ranked the world’s busiest airport for international passengers nine years in a row, handling millions of travelers annually. The organization works in close partnership with global airlines, airport authorities, and stakeholders to provide seamless journeys and world-class services.
With over 1,000 employees and a forward-thinking vision, Dubai Airports continues to drive growth in the travel and aviation sector, supporting Dubai’s position as a global hub.
How to Apply
If you are ready to take the next step in your career and become a part of one of the world’s most iconic airports, apply today.
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✈️ Dubai Airports is more than just a workplace—it’s a gateway to shaping the future of aviation. Apply now and become part of the team that connects the world.
