Are you an experienced customer service professional looking for an opportunity in Dubai’s aviation industry? dnata is hiring a Customer Service Agent for a temporary contract on a shift-based schedule in Dubai, UAE. This opportunity is suitable for candidates with at least two years of experience in customer service or case management who can work in a fast-paced environment and deliver excellent customer support.
The selected candidate will handle customer inquiries, bookings, confirmations, complaints, and follow-ups while maintaining accurate records and meeting service performance targets. Interested applicants should submit their applications before the official closing date of 5 November 2026.
About the Company – dnata
dnata is a leading global air and travel services provider, operating across more than 130 airports in 34 countries. The company provides services in ground handling, cargo, travel, catering, and retail. With a workforce of more than 40,000 people, dnata supports airline and travel operations around the world. Its core values include safety, teamwork, respect, a winning mindset, and future thinking.
Joining dnata offers candidates an opportunity to work with an international organization that plays an important role in the aviation and travel industry.
Available Vacancy
- Customer Service Agent – Temporary Contract – Shift Based
Job Details
| Category | Details |
|---|---|
| Company | dnata |
| Job Position | Customer Service Agent |
| Job Location | Dubai, UAE |
| Employment Type | Temporary Contract |
| Work Schedule | Shift Based |
| Experience | Minimum 2 Years |
| Industry | Aviation / Customer Service |
| Closing Date | 5 November 2026 |
| Salary | Attractive Tax-Free Salary |
| Application | Online |
About the Role
The Customer Service Agent will provide professional support to customers during operational shifts. The role involves managing inbound and outbound communications across multiple channels, responding to inquiries, assisting with bookings, and providing accurate information.
The successful applicant must maintain a customer-first approach while handling different requests, resolving concerns, and ensuring a positive customer experience. The position also requires accurate documentation, timely follow-ups, and the ability to meet agreed performance standards.
Key Responsibilities
- Handle inbound and outbound customer communications, including inquiries, bookings, confirmations, and reminders.
- Provide professional, courteous, and timely customer service.
- Maintain accurate customer records and document interactions according to confidentiality and data protection requirements.
- Identify, record, and escalate customer complaints and unresolved issues.
- Share feedback about recurring customer concerns and support service improvements.
- Meet performance targets related to call handling time, scheduling accuracy, SLA compliance, and customer satisfaction.
- Participate in training, coaching, and quality assurance activities.
Required Qualifications and Experience
Candidates applying for this position must meet the following requirements:
- Minimum two years of experience in customer service or case management.
- Previous experience working in a high-pressure, high-volume environment.
- Strong interpersonal and communication skills.
- A customer-first attitude and professional approach.
- Ability to work rotating or operational shifts.
- Ability to manage multiple tasks and changing priorities.
- Experience using CRM systems, call management tools, and documentation systems.
- High accuracy in data entry, record keeping, and follow-up coordination.
Salary and Benefits
dnata offers an attractive tax-free salary along with travel benefits exclusive to the aviation industry. Employees can also enjoy discounts on flights and hotel stays worldwide.
How to Apply for dnata Jobs in Dubai
Interested and qualified candidates can apply online through the official dnata and Emirates Group Careers website. Review the job requirements carefully and submit your application before the deadline.
Application Closing Date: 5 November 2026
Conclusion
The Customer Service Agent vacancy at dnata is an opportunity for experienced customer service professionals who want to develop their careers in Dubai’s aviation sector. Candidates with strong communication skills, CRM knowledge, and experience handling high-volume customer interactions are encouraged to apply. Make sure to complete your application before the closing date.
Disclaimer
This job information is shared for employment awareness purposes only. We are not a recruitment agency or the employer. Candidates should verify all job details and application requirements through the official dnata careers website. Never pay money for a job application, interview, or recruitment process.
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